I ordered a pair of denim shorts which were decent quality. When I received them, they were too small so I contacted the website to exchange them. They said I needed me to take a picture of the shorts and the package they came in and measure them so they can see. Once I went through the trouble of doing that, they emailed back and said that the size doesn't look like it's a problem and they would send me a coupon for a future purchase. That is the most ridiculous thing I have ever heard!