Patti L.

They claim a "worry free" return policy but then demanded pictures. The problem was size and i was requesting an exchange, not even a refund. So i proceed to take pictures of myself with my chest squished in the dress to prove it didnt fit and the link they sent would not accept the pics for some reason. I explained this and AGAIN waited 24 for another response. They responded that i must hit the "search" button in the link and no refund without pics. So now being day 3 or so I go back and look for so called "search" button, which what a surprise, does not exist. So i oroceed to write back to them and now their response comes back on day 5 that pics must be summited within 7 days or no refund. I SIMPLY WANTED TO EXCHANGE FOR A LARGER SIZE. So i have given uo with this exchange and will take the dress and PAY to get it altered so i have it in time for early October wedding. It is ridiculous to assume every problem can be shown in a pic and also They should fix their site to work if thats the only way they are going to give you to communicate with them. No phone # No direct email/chat and no address to send returns. **Did i mention the return link didnt work so i had to go thru "Contact us" instead and kept being redirected to return link several times before they gave me any assistance at all?**
I must say, other than a cheap zipper, the dress is nice but you better be VERY sure you wont need a return