Patti D.

Took 7 months to close on reverse mortgage. Pierpoint made a lot of promises and closing documents completely different including margin that is now open to change even after closing. Owner talked over me when I questioned terms. They refused to tell me who the title search company was even though mom paid for title search. Other guy there answers phone "hey beautiful" or "how's my favorite girl?" whenever I called. I was trying to secure jumbo reverse mortgage for my mother for a lot of money. Avoid this bait and switch Mickey Mouse company. And they are not local to your web search, another deception. They are in Michigan.

Tech support has NO IDEA what they are doing, no training, reading from guide book, cannot answer the simplest question. Each person tells you something different, and nothing works to fix a problem. This company is running neck and neck with Cablevision as the worst company that takes your money every month and provides endless hours of frustration.

I will NEVER EVER order from this company again! I ordered comforter & two pillows. I received only comforter. I called company, they have no record of my order! There was no order # on the invoice. So I ordered pillows again. Two days later, original pillows arrived. Don't like them. But no I can't return the first set of pillows because they say that my new order number on pillows invoice doesn't match my name! Then received second set, and was able to return. Now I look at my Paypal account and there is only a "partial refund". They did not refund my purchase price and now another call to them. Meanwhile still have first set of pillows that I don't want and can't return because they are claiming the account name is different even though the invoice has MY name on it. WHAT A COMPLETE SCAM. THESE GUYS SHOULD BE SHUT DOWN!