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I recently purchased a Trailmaster 300 XRX from GoKartUSA.com. The unit arrived on 12/18 with a few damaged parts. I submitted a "help request" on 12/18 to try to get replacement parts before Christmas. It is now 1/18 and I still have no parts. I have submitted a second request per their instructions and still no parts and no communication from the company. I finally called and was told I would have an emailed update by COB 1/17. No email, no call from the company. I have dealt with Nikes and Ace and finally Alex (the customer service supervisor) who clearly believes it is not his job to support the customer. Bottom line, if customer service/support is important to you, buy from another company.
Patrick W.'s review of GoKartsUSA earned 5 Very Helpful votes
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I placed an order for a go kart for my grandson. Billed to me but shipped to my daughter's house....
Avoid this company at all costs. The phone staff is arrogant and the minute you press them on...
Hello Patrick, we were waiting for a response from you, you to tell us which parts you needed.
Once we verified, your parts were sent free, under warranty!
Thanks for your review