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83

1 Review by Patrick

13.5K Views
12/21/15

Tried to schedule at least three appointments and keep getting notification the day before the appointment that they couldnt find an available massage therapist. On my fourth attempt to schedule another appointment its saying my groupon voucher code has already been activated, despite never having gotten my massage. No number to contact anybody for help except for their info email.

If I had any reason to believe I'd be jumping through hoops like this or waiting for months before I'd actually get in contact with a massage therapist I would have never paid for this. Incredibly unimpressed. Dont fall for this scam

-UPDATE-

So they managed to schedule me in a therapist. Imagine my surprise when I had to pay an additional $30 dollars to the therapist for travel charges on top of the groupon I purchased. I modified my review to include one extra star but overall I'm still very unsatisfied and will not be returning. While I can appreciate that the therapist has expenses traveling, none of this was clearly outlined in the groupon as being an added expense. The business really needs to get its act together in advertising its services properly.

Tip for consumers:
Do your research, book with a real massage therapist

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biancah4
Bianca H. – WeMassage.ca Rep

Hi Patrick - we appreciate your feedback, and it would be great if you were able to contact us direct with any concern, so we may offer some immediate attention to your said complaints. Our customer toll free number is located in our email signature, and also on our website 'Contact Us' page for easy review: 1.888.670.9995 We would like to maintain a positive relation, and prevent other valued customers new, and old, from receiving an incorrect assumption of our company. We are in all major markets in both Canada, and the United States, so a trouble booking in a single market we would appreciate having chance to resolve, so the impression does not stretch nation wide throughout the organization as a whole. Will do the needful to assist with any booking concern always, and in the event we are unable to confirm the booking requirements within a reasonable timeframe, our guarantee to customers is always a full refund, and we can certainly do that for you, as client care is our number one priority. If you could call / or email our booking team for a followup, this would be beneficial.
Bianca H.
Director
We Massage

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