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I have been using Mr. Rebates since 2009. Although I usually make my decision among cash back websites and airline shopping portal based on the return, I found Mr. Rebate usually has nearly up-to-date coupons that I can apply (which banks and airlines shopping portal may not have), on top of the rebates. So far they have never missed my purchases (or, when I use them correctly), but another popular website messed up with me for a big one (so now I don't always feel confident when using that website). In general I feel very comfortable with Mr. Rebates and have referred my close friends to use it.
I only sent my inquiry to the customer service once, on a Friday. While the website says they will reply within 1 business day (in my opinion Mon-Fri), the staff replied my on the next day (Saturday) with detailed info.
Mr. Rebates is one of my most important go-to rebate websites. Highly recommend!
Patrick L.
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Our customer service is actually available 365 days a year in order to best take care of our customers' needs or questions. We're so glad you've had such a good experience with our site, and we look forward to many more years of getting you cash back!