I was a homeaway owner for about 4-5 years. It was great. The site was extremely user friendly and i had absolutely not a single problem. The last year have been a DISASTER. Their new system charges absurd fees. The site itself is not user friendly at all. I cant tell who has paid, and who hasnt. My income and vacancy are down almost 25%. Multiple calls to customer service people who pass you to someone else and nobody can help you. MOving to air b and b soon.