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Patrick C.

Contributor Level

Total Points
84

1 Review by Patrick

  • Fanatics

2/28/18

I chatted with a representative to get an update since I did not get my shipping notice on my order, I am told the order is delayed and will be shipped March 28th.

My order was placed 2/5/18 and the Jersey I ordered was supposed to ship no later then 2/28/18 from my email confirmation. I can understand a few days but Fanatics you had a whole month to get this order shipped.The Jersey was in stock when I ordered it. There is no excuse for this type of delay.

Service
Shipping
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Nigel P. – Fanatics Rep

Hello Patrick, thank you for your feedback! I am very sorry that the item hasn't shipped out. Our number one concern is customer satisfaction. I hope that you would please understand that the item is on backorder. Usually, the manufacturer with set forth a pre-order of how many that of the product they can produce. Because of the high demand for the item, they had to produce more than they were expecting. Our warehouse has to wait for the manufacturer to deliver the extra batch of product to ship to our customer. I have emailed you a discount code to use towards your next purchase. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian

Patrick Has Earned 4 Votes

Patrick C.'s review of Fanatics earned 4 Very Helpful votes

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