I bought a pair of football boots for my son. After using them just one time we found that a stud was missing - fallen out in the grass. Now the boots are very uncomfortable to wear. I then took them to the store for a return. They refused on the basis that I should have screwed them tight before wearing them, being utterly oblivious to the fact that the boots were not fit for purpose when we bought them.
If I was supposed to screw them tight before wearing them, why did the shop assistant not ask me to do this? Better still, why didn't they do it as they checked the boots' size before we bought them. It would have taken no more than 30 seconds. And best of all why doesn't the factory (Adidas) make them so they are actually screwed in properly.
I will never walk into to this dreadful shop ever again.