Patrick B.

I had been with c spire since 2008 when I started experiencing problems in mid January 2021. People on the other end of my calls from my home kept telling me my phone was cutting out and they couldn't hear half of what I was saying. I was told by customer service that that day thay had sent an update adding voice over Lte. I turned off my wifi and discovered data speeds of about 2mbs. For about a month following that date I was assured they were working on it. During that time they billed me twice for service that could be best described as undependable. At the end I was informed that they could not correct the problem and was given a credit of 50 of the 145 dollars I was charged while the problem was going on. I switched service to Verizon and the difference is astounding. My average data speed is 50 mbs. Today I received a final bill from cspire that showed an amount owed to pay off the phone (which I paid) and then an amount that showed a partial month charge. When I called their customer service the first person told me it was a charge for porting out my phone.(canceling service and taking my phone with me) When I said I would not pay that, I was put through to a manager who told me it was an additional payment I owed on the phone not a charge for porting out. The charge is less than 20 dollars but after being strung along and billed for a month and a half I think it takes a lot of gall to apply this charge. I have read other reviews of long term c spire customers who have related the same story, when a problem arises with the service c spire keeps billing while they "work to fix the problem " and in the end when they can't still expect payment for the period when their service was substandard.