Patricia W.

I would rate this experience a zero, if I could. I am a first time customer, and, with a little research, found out that DressLily is a Chinese company, so I put in my order and settled down to wait for what I expected would be a long shipping time. A month later, I went to my account on their app to track my order, and the status was "delivered". I never received a package, so I decided to investigate a bit further. The address I had entered in my account was correct, but when I clicked on the tracking information, the shipping website showed that whoever was in charge of shipping my items at DressLily put my zip code in incorrectly, making my order "undeliverable". I tried to contact DressLily to explain this mistake, and was told that I needed to go hunt down my package myself. I tried a few times to explain how I had given them the correct information, and this had been their mistake, so I felt they should fix their mistake by either refunding my order or sending me another one. They refused, and again told me it's no longer their problem and I needed to go hunt down my package myself. So now I am out the money and the time. Please be smarter than me, save yourself money, time, and a customer service nightmare and go shop somewhere else.