Patricia W.

Some of the items were hard to locate quickly and disappointed that you don't have more of a selection of Mochi.

I placed a message shortly after my $1 order to cancel. I cannot find any proof of such. No record due to it being placed on their website. I searched all day yesterday unaware that I had any deadline. I have been on this website to see if I could find something that would help me to decide whether or not to proceed with my cancellation or keep. I was sent in so many different circles that my frustration with your company is at my wits end! I feel that lack of ability to have phone communication with a person to ask questions to help navigate this absurd website designed to hinder and confuse your customers is unconscionable.
Customer service to me is paramount! Now because of not having the ability to speak to anyone I am being charged for another shipment that is not yet packed. I view my box on my account page and it had nothing added. This proves that my box was either not yet made or not completed and could be canceled without causing the company any difficulty. The only difficulty is the customers that they refuse to accommodate. Yet I cannot cancel. This is a hardship to my budget especially when I am charged for a subscription, I was unaware I had to factor into a budget. I looked for a way to call due to the confusing website only to find a note stating no phone calls. Emails only! I finally was able to locate where I could delete boxes, but No confirmation.
I decided to go onto the website and look up customer reviews. Very interesting, there were many people who had the same problem.
What wasn't a surprise was the same generic response from the company.
My favorite being,
"I'm very sorry to hear that you've had a hard time canceling your subscription. This can be done online (you can find instructions in our FAQs), or by dropping us a quick email to *******@graze.com and we're always happy to help."

"I'm very sorry to hear that you've had a hard time canceling your subscription. This can be done online (you can find instructions in our FAQs), or by dropping us a quick email to *******@graze.com and we're always happy to help".

Now they tell you that their policy is on their order page; however, if you hear about this GREAT DEAL via a 3rd party then the last thing that you are exposed to is the limitations you have.

One of the most irritating notes I found was this one; "Orders placed from the graze shop are confirmed during the checkout process, and we aren't able to accept returns. We do mention this in the FAQ section of our website."

I was online attempting to sign up for Secret Shopper and one of the things I had to do is answer a series of questions. Those questions took me to a webpage in which I Had to subscribe to low-cost special deals. I subscribe with books and graze snacks. I contacted both the next day to cancel recurring orders. The books gave me a confirmation, but the graze did not. Weeks later a box, 2 weeks later another box and full charges.

As a result, I will not consider being revisiting any options to remain a customer.