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I had a Chase Prime credit card for 4 years. Always made my payments on time I was foolish enough to purchase a mobility scooter from an ad on Facebook, it was a scam. I never received the scooter. I got in touch with Chase and told them I had never received the scooter, they chose to believe the scammer and paid them. I was labeled a liar. I paid my card off and cancelled it. I will never deal with Chase again!
The loan officer was wonderful. It's the awful customer service after the reverse mortgage has gone through that I have a problem with. I called because I couldn't get into my account and the person I spoke with said so what do you want me to do about it. Had the same problem recently and 6 days after calling to report the problem I still can't get into my account. Shabby customer service. Their attitude is you're taking up their time with your silly problem. Shop around before you decide who you want to deal with.
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I have had a chase card for some fifteen years, for the last five of those years I have been...
Hi Patricia,
Thank you for the review. We apologize that you didn’t have a great experience; we’d love to take the opportunity to try to improve. If there is anything we can do, please give our CARES team a call at 866-219-7753. They are more then happy to help in any way they can.