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Repair pal does not allow negative reviews on its site. Their certification means nothing. I used a repair shop with glowing recommendations from repair pal. I have never seen such poor workmanship, lack of professionalism and on top of that they did not fix my car they damaged it. They did not honor the warranty. There is no way on RepairPal to leave a negative review. I think the shops just pay a fee to be listed somewhere that on one can leave a negative review.
I finally found a way to contact RepairPal and they did respond. They are currently looking into my complaint and I am hoping for a resolution. I'll post the results once I have them.
Tip for consumers:
don't trust the reviews on RepairPal. they do not allow negative reviews.
Products used:
Alexander's Diagnostic for car repairs.
Patricia S.'s review of RepairPal earned 9 Very Helpful votes
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A water pump for@ 2007 GMC Yukon is going for 150$-250$ depending on warranty you want... repair...
Hi Patricia,
Our review process is of the highest standard - we pull customer data from the shop management system and do email and phone reviews with all their customers. We don't allow people to post unverified reviews on our site, and instead send 3rd party verified surveys after work is completed at the shop. In any case, I am more concerned that you get the service you deserve and that your core issues are resolved. I understand that we are in contact with you and you are working with one of our senior managers at RepairPal to get this squared away. We stand behind the work our shops do, and if for any reason it doesn't get completed correctly, we will help you to sort it out. Thank you for giving us that opportunity.