The DVD Creator software being sold conflicts with the system software and although I purchased the CD backup software, this merely provides a message to download from the internet. Whereas a backup should enable the user to reload the software at any time especially if they no longer have internet availability. Nor did they explain why it was necessary to remove the software and restore the system once the error UNIDENTIFIED ERROR occurred, despite downloading the codecs they said would resolve the problem.
Be warned. Do not purchase the CD, and look for more user friendly DVD Creator software and a more responsible company.