I have purchased jeans, tees, sweaters, jackets and shoes from Everlane.com. My thoughts on these transactions have ranged from satisfied to furious. To their credit, they have never refused me a return, and they have paid for return postage when I have demanded that (for returning defective merchandise, or an item that was not as described). But I have had to send a lot of stuff back.
So why two just stars for company I still buy from? They lose points because they have, too often, demanded multiple photos of defects before they will authorize a postage-free return, which always makes me angry (try trusting the customer, Everlane!). Then there is the fact that their quality control is terrible. They once sent me a white cotton blouse that was dirty and crumpled, as if it had been worn and tossed in the laundry hamper, then folded and slipped into a plastic sleeve. How did the warehouse employee not see that before packing it up to ship out? Their lightweight tee shirts shrink up to nothing and get holes in the wash. Sizes are inconsistent, too. Their jeans can be great, if you get the right pair. I have repurchased jean styles that I like, only to find that the size varies widely from pair to pair, and even more so if you get the same style in a different color way. They are absolute sticklers about taking jeans back, too, so if you wash your purchase and then have a problem with it you are stuck.
The (made in Italy) shoes I have bought from them have all ended up at the charity shop because they were so uncomfortable. I don't know why that is, since they look like they should be good quality, but they are stiff and do not fit well.
Along with their better jean styles, I have been happy with their leather totes, a couple lightweight rain jackets, and with most of their sweaters (their cashmere is just okay quality, not worth full price but acceptable if on sale). I think their "pay what you want" sale gimmick is an insult to the intelligence of their customers. I mean...who would want to pay more than the bottom price?