Patricia J.

Ordered a shearling coat and the condition was noted as "Excellent" and "No signs of visible wear." I received the coat to find a huge tear under one of the pockets and the inside pockets were detached and hanging down below the hemline. I really liked the coat and I reached out with photos showing the condition and requested a price adjustment. They offered a $50 site credit - meaning they wouldn't cover the cost to get it fixed at a special tailor and I would need to spend more money on their site. I doubt it would have been priced anywhere close to where it has been if the damages were noted on the product page. Once I said that won't do, the offered to accept the return - as if adhering to their return policy was doing a huge favor for me (return tag is still intact). They offered to pay for the return shipping (which should be a given in this situation) and I had to ask them to refund the original shipping cost as well. Extremely unpleasant to deal with. I've had horrible experiences consigning with them too. This will be the last time I give them any of my business.