Booked a flight to Pittsburg with bookbyfare, took trip mate insurance just in case something happened and it did the kitten I was flying down for wasn't available anymore. Tried contacting them of course no one answers phone. Filled out all paperwork sent it UPS. And nothing, I am out over 400.00. Stay away from bookbyfare nice when your booking but rude when you have a problem. On paperwork it said agent could fill it out for you too, but they refused my requests