Patricia G.

On 6/3 I ordered Champagne Flutes and a Server Set online, the next day I received an email stating my entire order is out of stock. No problem, I will check the stores. I found the set at the Orland Park location. I order the set for pick up. I then get an email from paypal stating I was charged for the Champagne Flutes I ordered online that was previously out of stock. I called customer service to find out what is going on, the rep told me they couldn't stop the shipment. She told me to refuse the package. I never received an email stating the item is in stock nor did I receive any shipping information. I called customer service today to find out the status of that order, when will it be shipped etc. The customer service rep was very rude, talking over me and gave quick short answers. I was told she would email me the tracking information I have yet to receive any tracking information. Oh let me not forget how rude the sale lady at the Orland store was when I called yesterday to find out how long will the store hold my package. I will not order anything else from Things Remember.