While the sits are mostly great and there is high volume, the company is terrible. The site is constantly changed and not for the better. The rating system is complicated and unfair. There is an overall rating and 5 subcategory ratings. Despite having seventeen 5 star ratings and eighty five 5 star sub category ratings I was knocked down to 4 star overall rating because of one 4 star sub category rating. I have completed 30 sits but now because I only have a 4 star rating I am not getting any offers for sits despite having all 5 star overall ratings.
The customer service person I spoke to Josh was rude and condescending and gave me vague conflicting rationales for the drop in my rating with no reference to any policy they have on their rating system. Don't bother. Use house sittings america or another any other site.