There is something fishy about this company; I just booked a reservation for a hotel and since I had never done business with this company before, I called customer service--you get a person who seems to be taking your questions and then asking someone else for the answer. I told her that the hotel I booked didn't have a record of my reservation; she then told me that the hotel may not see the reservation for 24 hours--that sounded very fishy. Then, I asked them if they were affiliated with a larger company like Expedia or Priceline. She told me they were affiliated with Priceline but I don't believe them. The customer service person seemed very odd--answering the phone but knowing absolutely nothing--putting you on hold to ask every question you asked to someone else--there is something not right about this company.