I sent this company $96.00 for a tent. It was a start-up company and you would get a great discount if you invested early. I kept all the records and waited for the tent I bought for my great nephew who would be born in April 2017. Customer Service called me 6 months later and asked me to pay for shipping; $49. I paid the shipping fee. I would call them many more times waiting for them to ship the tent for my great nephew. Over many dozen calls and emails, I was sent an email that said they had no record of the tent I bought and paid for, not to mention the money I spent for shipping. More calls to Customer Service. No results. Now it's nearly 3 years later and I finally get a refund, but this company makes me jump through hoops to get a refund. I had to open a PayPal account so they could refund me! I finally did this, but the Customer Service employee dropped the ball and again I had to call again. I finally get a sympathetic Customer Services employee who didn't give me a false promise. She went directly to the finance department and the next day I was refunded. If you want to go through nearly 3 years to get your money back, then go ahead and use this terrible company. I'm a senior, I don't have time for this BS.