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Patrice R.

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Experience: Business

Member since September 2015

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1 Review by Patrice


We purchased a new refrigeration unit from Wasserstrom. We opened our store on Jan 27.2014. This is their list of repairs
February 4,2014 – Unit Running Warm. Tech Reset Temperature Controller.

April 23,2014 – Coil Freezing Up. Instructed to Change the Defrost Delay to 45 Minutes. Unit OK

October 29,2014 – Unit Iced Up/Running Warm. Tech Replaced Temperature Controller

December 1,2014 -- Unit Running Warm. Tech Replaced Temperature Controller

April 20,2015 -- Unit Running Warm. Tech Re-Located Temperature Probes. Unit Checked OK. While still on site, tech saw the temperature controller fail.

April 22,2015 – New Temperature controller and probes installed. Unit tested. Checks OK
The unit subsequently quit, again.
The repairs often took over 10 days to complete so we had no cooler in our lobby for extended periods of time.
Their best offer is to refund 1/3 the original price.
Unreliable and unprofessional

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