Patrice C.

This review is about their installation service. I purchased a GE wall oven and installation for an extra $159 plus tax. It was replacing an oven in my kitchen island. I waited over three weeks for delivery. The installers arrived and showed me the electrical wire on the ge oven would not reach the electrical box that was located in the basement, directly under the island. They told me they could leave the oven and I could get an electrician to move the box and install the oven or take the oven back to best buy and I could contact customer service for to set up another delivery date after the electrical box was moved. With Thanksgiving two weeks I told them neither option was good. Magically a third option was offered. For an additional $80 they would move the box. I had to accept. It took him five minutes to move the box. Something so minor should have been included in the $159 installation fee.
The oven is fine and the installation job was very neat. It is a shame the installers they use chose to extort money from the customers. I wrote this review on the best buy product review and it was not posted. I intend to post this review every I can.