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Pat M.

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Total Points
83

1 Review by Pat

  • Rent The Runway

1/10/19

What a horrible experience. I'm attending a wedding on Saturday; a very special occasion - the wedding of my life partner's son. I ordered the dress 3 months ago; all correspondence from RTR promised the dress today, Thursday. This seemed perfect-enough time to try on, decide on shoes, undergarments, etc. I received an email on Tuesday that the dress had been shipped = awesome! Began tracking - oh, oh, dress stayed in PA for 24 hours. Left PA at 6:45 WED morning - yay, it should be able to reach MA by Thursday promised delivery date - right? WRONG I find out at 11:30 today, via tracking, that the UPS estimated delivery date is by 8:00 p.m. tomorrow-way too late to accommodate my plans. Delivery seemed to have stopped in a MA location one hour away from my home. I called RTR, customer service rep reviewed tracking info and agreed dress will not be delivered today and went into automatic apology mode - wonderful - except I can't wear a freaking apology. I'm not a difficult person - I needed dress today as I'm leaving for the wedding festivities tomorrow WHICH IS WHY I REQUESTED DRESS TODAY! Again, we're sorry - rather than an apology -here's something purposeful -have someone call UPS and demand they live up to your delivery promise - we'll try - call back five minutes later - no sorry, they can't get it to you until tomorrow. SERIOUSLY! What RTR could do very quickly was to cancel the delivery when I told them I would not be held liable for a delivery that would stay on my porch all weekend - that happened almost as fast the charge to my credit card in October. I don't usually write reviews - chalk bad experiences as part of life - but this is a special occasion and I was left scrambling. Thank goodness for Macy's - found a better dress, less money and know it fits perfectly. I tried to be modern but my advice - skip this horrible company and go shopping -you may not be able to afford a full price designer garment but at least you'll be secure in having the garment in time for the occasion. HORRIBLE COMPANY!

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Pat M.'s review of Rent The Runway earned 3 Very Helpful votes

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