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Pat H.

FL

Contributor Level

Total Points
80

1 Review by Pat

  • Avery

6/10/21

I work for a business and have been trying to find a way to send an email to ask a question and comment on how the TAB Inserts don't stay in the binder dividers. I have to cut small scotch tape to put over the bottom of each divider tab. I hoped someone at Avery could help me. Wherever there is a link for help, you're taken to the same help page where you choose categories, sub-categories and then 11 pages (11 for what I am looking for about tabs & binder dividers) of learning how to do certain things. I don't think nor do I have time to go thru 11 pages to see if there is an answer to my questions and problems with their products.

Also, they show I can call Avery or use "Live Chat".
1) My desk is in the middle of the administrative office of a police department where Brass and Officers are in and out and talking in the open area of the office. So my talking to Avery on the phone is not a good solution.
2) I signed up for the Live Chat, not knowing I would have to install something on my computer. I would think Avery would know that so many companies, including mine, won't allow us to download or install anything on our computer.
PLEASE, Avery, if you read this, add an email address for customers to contact you!

Service
Quality
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Heather H. – Avery Rep

We are sorry to hear you had trouble reaching out to us. Our LiveChat platform does not require any downloads or installs to the computer. If there is a firewall on the computer, it is possible that it may have affected chatting experience in some way. We are very sorry about that. You can reach out to us at help@avery.com through email and our team would be happy to assist you with your issue.

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