Pat G.

I was locked out, charged for an app that I thought I had canceled, and had a few other issues, and Ms. Tianna took that monster bull by the horns and wrestled it to the ground with full, and deliberate speed. She did that with the most pleasant attitude, and the most patient demeanor that I have encountered in many years, either in person or over the phone. Apple, I hop you realize what a true GEM you have in her, not just personality, but in her knowledge base as well. She should be in a position where she can hire, and, or train in her own image, in every regard. Apple, you have a WINNER!