I have been having the WORST experience with this company for an item that I ordered back in JULY! First, the item took forever to arrive - then, it was sent to the wrong address! - then, it was finally delivered but was DAMAGED - then, I contacted support and they told me to send evidence and that they would send me another one - i did that and I did not hear ANYTHING back. THEN I contacted Support on Facebook who also asked for evidence (which I sent, AGAIN) and they again assured me that they were going to send me an express shipment right away, a new product - THEN they said they would send me tracking information "in a few days" but it's been almost two weeks!
THIS IS THE WORST SERVICE I've ever received and I'm utterly disappointed! I wish I had come across all these reviews before buying a product from them. DO NOT BUY from them, they're THE WORST!