Paolo S.

Ordered a king size ottoman from Amore on 31st July which was delivered on 17th August. I started to assemble it on 19th August and found that the two ends of the bed did not fit flush with the sides and were considerably apart, making the bed look like it had been made up of two different beds. Upon, speaking to Amore and sending a picture, they advised me to get a handyman to fix it! Honestly, they actually asked me to spend more time finding someone to fix it for them, a brand new bed costing over a thousand pounds! I could not believe they were saying this and asked for new parts to replace the two faulty ones (headboard and foot end). Well, this is where the shambolic customer service comes in. They did not return calls, emails were sent with wrong information, they lost emails and on Friday 2nd Sept, I thought I had finally resolved the problem when Amore sent an email at 4.59pm to confirm that the new parts would arrive Monday and the old ones taken away at the same time. I then received a phone call from my partner an hour later saying the couriers were there to deliver three items but would not take the old ones away. As Amore had shut for the day, she refused delivery and was shouted at down the phone by XPD Couriers, even though I had an email stating it would turn up on Monday. Today, Monday 5th, I asked for a full refund. When I finally spoke to someone, she hung up on me and then refused to answer the phone. I have no idea when the bed is being collected and have asked them to send me a date this week. I have a feeling I will be resorting to legal action if this does not get collected soon.

A company to definitely to avoid, especially if you have a problem with your order like I did. Slow, unhelpful and so bad I have had to take legal action to recover my money

Update: Due to the woeful customer services (Agent called Sarah actually threatened to call the police for harassment even though I was polite and never bombarded the company!) I just sued Bella Bathrooms instead. The judge found in my favour and awarded me a full refund plus costs. I then contacted Bella Bathrooms for payment and when they refused to pay, I sent in the bailiffs. Needless to say, I got everything I was owed and furthermore proved that Sarah knows NOTHING about the law and NOTHING about customer service.