I made a gigantic order at Ulta because they had free Canadian shipping over $100 (and I went way over!), didn't really know what Borderfree was but they gave me the option of paying taxes and duties at checkout (very reasonable) so I went ahead and ordered. Only after placing my order did I read all these awful reviews. Let me tell you, I was very nervous. I am busy as can be and with the holidays and everything I really didn't want to deal with any problems so I was really crossing my fingers. And boy, am I impressed. Placed my order on a Sunday, received an order confirmation right away, order was shipped the next day (Monday) and on Wednesday it was in my mailbox, packaged perfectly! I am so impressed with the speedy hassle-free shipping. I have been wanting to order from Ulta ever since learning that they have started shipping to Canada and I finally did it and I am so happy! I don't even think Sephora ships this quickly, seriously! My order even had to go through customs and all and I still received it within days of ordering. I am a happy camper and would likely take my chances with ordering through Borderfree again!