Although my initial experience with this company was anything but good the company reached out to make it right. I was offered a refund of the additional fees. I was also informed that I had not made the reservation from their website and was educated on how the hotel website kicks you into a 3rd party booking site. As this has never happened to me before I will be more diligent when booking on line if I use the company website or make reservations by phone. I had no idea you could be rerouted to a 3rd party site when booking directly from the Wyndham website.