Pam L.

My daughter bought some things while she was out shopping with her cousin and ended up wanting to return a few items. I dropped her off at the entrance and let her go in by herself since there was no parking. She had the original receipt with her and the tags still on the clothing, so shouldn't have been a problem to get her cash back (she originally paid in cash since she is only 14 and has no credit card. Apparently the cashier was going to give her cash, told her the amount she would be receiving, and asked for her drivers license. Since she is only 14, she does not have a drivers license and told the cashier how old she was and that she didn't have a license or ID. Then, just because she was too young to have a license, she was instead given merchandise credit rather than cash. Let me remind you my daughter has never shopped at Forever 21 before this, and the only reason she did this time is because her cousin wanted to go in there. So, when she came back with the merchandise credit she was upset because she never shops there and knows that it will go to waste. So, I went in there to tell them this is unfair and she wants her money back, not in store credit. After over 15 minutes of the manager trying to figure out how to give the money back where the machine allows it, we discovered the only way was for them to ship us the money in the mail. They said it would be there in a few days, yet its been weeks and still no money. I am thankful for the help of the manager who tried their hardest to get it to work out, but seriously, that is ridiculous. It was a measly $20, I'm sure they have plenty of 20 dollar bills in there register that they could have easily pulled out and handed across the counter. Won't be shopping here again. The clothes themselves are cheaply made, the store is a ginormous pig pen with clothes thrown everywhere, not organized worth a flip, and now it's a nightmare to get the darn money when you return something. Seriously, don't even bother shopping here. Not worth it.