I am at least a twice monthly orderer from TS. Their clothes are pretty good usually (although overpriced). However, in the past several months, I have found their promos and discounts to be confusing and frequently plain don't work. In these cases, their chat is useless to the point of insulting, and their overall customer service is below average. I've gone from a frequent customer to requesting to be removed from their mailing list. I'm done with TS after months of hassles. There are many other fish in the sea!