Pam J.

I'm no longer consulting, so needed to cancel my Registered Agent Services. My LegalZoom files state your call center is open weekends, so I called and they didn't pick up. So I called this morning. I opted for the call-back service. I was putting something in the refrigerator when the call came and by the time I picked up, LegalZoom had already hung up! So I dialed back in and opted for the call-back service again. It took well over the 3 minutes cited to get called back. "Michael" asked me for my phone number (though I had already entered it for the call-back) and email. He asked why I was cancelling and I told him and he didn't respond at all. I thought the call dropped, so I said "hello?" He responded in a testy manner, "I heard you." He proceeded to cancel my services, as requested, then suggested I confirm the cancellation on my account online. I asked if I would get a confirmation email with a confirmation number and he said, "well you might, but I recommend people check their account online." What? You "might"? I waited for him to thank me for my business or my call or something, but he said nothing. So I said, "Well, okay." to see if he might thank me if I prompted him. He did not. He said, "Well, okay, Ms. Jeffries. You have a good day." Michael needs some training. Unless how I feel right now about working with LegalZoom is the customer experience your leadership is going for.