Pam I.

We ordered the fairy yard ornament for a friend. This was ordered as a gift and we were excited to surprise them... however they received a very damaged box, with missing parts and a damaged unit. I have reached out to the company numerous times to get a replacement or a refund and they are unwilling to help address to my satisfaction. I would advise if you are interested in a product to go find something on Amazon as they are MUCH easier to work with on returns, damages or any concerns. They don't understand that the customer is not responsible for the shipping - it's the shipper's responsibility - they are passing the blame to the customer. Totally unreasonable.