Recently purchased Visual Comfort Suzanne Kasler Thornton 3 Light Decorative Floor Lamp in Polished Nickel SK1004PN-NP, SKU # SK1004PN-NP from Designer Supply House, NY, NY. VERY POOR QUALITY! Doesn't sit level & finish is damaged. I contacted DSH - no resolution. I have also filed a complaint against DSH w/BBB, NY & FTC - no resolution (yet). I also contacted Visual Comfort & Co. I do not hold VC&Co. responsible for the policies & practices of DSH. I contacted VC&Co to inform them of the poor quality & craftsmanship of their product. I did not receive a response from Visual Comfort & Co. This is my 1st & last transaction w/Designer Supply House & will also be the 1st & last product I purchase that is from Visual Comfort & Co.
Update: 4/21/2014 I received replacement lamp from Designer Supply House. IT DID NOT WORK! Contacted DSH next day and requested full refund upon return of the lamp. 5/23/2014 received return label. 6/03/2104 lamp delivered to a company called Bath Kitchen Decor. Today is 6/17/2014, I have not received a response from either DSH or BKD or a refund. Again, I do not hold Visual Comfort responsible for the business practices of DSH or BKD. I am writing this review to warn of the poor quality of the Visual Comfort product I received."