I ordered napkins printed for the Superbowl for $25.00 as well as rush shipping of $25.00 for $50.00 total. Napkins arrived after Superbowl and are therefore of no value. Foryourparty.com has refused to refund any money. I filed a dispute with my credit card company who asked the Preside of For Your Party, Sarai, to join us in discussing the matter. She was completely unprofessional, refused to let me be heard by raising her voice and speaking over me, she insulted me to the credit card representative and then hung up.
We try our best to ship orders in the time frame that is needed to get a customer an order when they need it. In this case, UPS was delayed and her delivery arrived after the Super Bowl. UPS is reliable about 98% of the time and if they do not make a guaranteed delivery (air service only service that is guaranteed) they will refund the shipping charge and we always credit this to our customers.