Andrea S.

UPDATE: They disputed my credit card company so that they could get back the $50! This is so preposterous. Do not sign up for this company. SO SHADY.

I've purchased items from this site before. I knew about the $50 charge every month if you forgot to skip. After forgetting to skip a few months (I never complained about this because it was truly my fault), I put a personal reminder in my calendar to skip every month. I had the last straw this month when I logged onto the website to skip my pick, AND THEY STILL CHARGED ME. When I sent an inquiry to their customer service, this is their response: I do apologize for the inconvenience that you had, as I have reviewed your account, skipping was not successfully done. As a result, a member credit was generated on your account and is ready to use in making future purchases for items/outfits worth $49.95. Moving forward if you are unsure if you skipped successfully or not, please don't hesitate to contact us.

Skipping should be straightforward and I should not need to be contacting you to confirm this? Furthermore, I looked in my browser history and clearly saw that I had accessed http://www.fabletics.com/skip-request on August 4th. Yes, one day before the skip request was due. If they don't remove this charge, I am disputing this with my credit card company. And definitely cancelling this membership. This is a total scam.