Forget that the information they supply is inaccurate, incomplete, and outdated The bulk of revenue this business takes in is literally STOLEN. As it comes from recurring transfers that the customer is unaware of and would never agree to. Their offer page goes way out of it's way to hide their true intentions and convince consumers it is exactly what it says it is. ONE Flat Payment For ONE Month, 3 Months, or 6 Months. Really simple right? None of that membership or free trial bullcrap! They should all offer this type of deal. Or so I thought.
When I get the confirmation email, it lists the transaction as recurring. WTF?
So I called customer service Why is this listed as recurring? I only needed the service for a few days. I did not and will not authorize recurring payments. I authorize ONLY the one payment already made.
I made it perfectly clear exactly what I did and did not wish to purchase.
Now im going over accounts for tax time and see that they went ahead and made recurring transfers anyway. 7 of them. I demanded they return my money and they reply «oh so SORRY you weren't PROPERLY ADVISED of our trial membership...» They are not in the least bit sorry, they actually COUNT on customers NOT being advised. Everything about their offerings of plans page is intentionally designed to hide this fact and they have every intention from the start to rip off as many people for as much as possible.
They have the nerve to say they are doing me a courtesy to return 3 of the 5 months stolen. They figure they stole it fair and square.
But they are wrong. NOthing is square, not even under scum bag scammer standards. Because I DID notice the «recurring transfer» in the confirmation email. Because I DID catch their scam before the second transfer was made. And I DID call them and UN-AUTHORIZE any future payments.
But they did it anyway. That puts them beneath the average variety of scum bag scammers.
What is BBB thinking accrediting this business? How on Earth can they give them an A+ rating? And Where did they find the 3 and a half stars from reviews that are 100% negative experience?