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Pamela M.

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Experience: Travel

Member since August 2019

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1 Review by Pamela

8/16/19
Travelgenio are scammers. I really do not advise booking with this company, they are liars and their customer service is a joke. Book directly with the airline, even if it costs a bit more.

I booked and paid for flights two months in advance via their German site, and the amount was taken from my credit card. I received instant confirmation via mail, and all was well.

Or so I thought until I turned up at the airport. The airline showed me that our names were in the system but no booking had ever been made for us. I called the Travelgenio USA customer support as I was in the USA then. I was told they werent able to book my tickets and had sent a cancellation email to me. They did not send a cancellation email to me, they did not call me and they certainly didnt refund me my money.

So there I am at the airport onto the rudest customer support person I ever came across and was basically told tough, nothing we can do about it. I asked for a copy of the cancellation email which was alledgedly sent. I havent yet got it, so as far as I am concerned, it doesnt exist and the company cannot back up their claim.

I finally got my refund after 3 months and numerous emails. I got no response to my emails, no rejected deliveries or other advice. I finally filled in a form via the webpage and got my refund.

So Travelgenio sat on my money for over 5 months, I spent an extra 700 euro because I had to book a flight at the airport. And no apology or explanation.

They are dishonest, please do not use them.
travelgeniot
Travelgenio T. – Travelgenio Rep
Hi Pamela, of course we can help you with your booking. Please send us a mail to customer.service@travelgenio.com with all your doubts and we will answer you asap. Regards

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