Travelgenio are scammers. I really do not advise booking with this company, they are liars and their customer service is a joke. Book directly with the airline, even if it costs a bit more.
I booked and paid for flights two months in advance via their German site, and the amount was taken from my credit card. I received instant confirmation via mail, and all was well.
Or so I thought until I turned up at the airport. The airline showed me that our names were in the system but no booking had ever been made for us. I called the Travelgenio USA customer support as I was in the USA then. I was told they werent able to book my tickets and had sent a cancellation email to me. They did not send a cancellation email to me, they did not call me and they certainly didnt refund me my money.
So there I am at the airport onto the rudest customer support person I ever came across and was basically told tough, nothing we can do about it. I asked for a copy of the cancellation email which was alledgedly sent. I havent yet got it, so as far as I am concerned, it doesnt exist and the company cannot back up their claim.
I finally got my refund after 3 months and numerous emails. I got no response to my emails, no rejected deliveries or other advice. I finally filled in a form via the webpage and got my refund.
So Travelgenio sat on my money for over 5 months, I spent an extra 700 euro because I had to book a flight at the airport. And no apology or explanation.
They are dishonest, please do not use them.
Hi Pamela, of course we can help you with your booking. Please send us a mail to customer.service@travelgenio.com with all your doubts and we will answer you asap. Regards