Downloaded the program. They said a plug-in was needed. Couldn't fine a plug-in except one I could pay for on Amazon. Called technical support. They sent me instructions by e-mail as to how to download it again. It still doesn't work. They did say to call back after that. So I guess they expected it wouldn't work. Been on this or 5 hours with no success. It said Windows defender wouldn't allow the program in. I turned off the firewall and downloaded the program. It still doesn't work.