Pamela F.

One of the most disorganized companies I have worked with. After signing up and running my first payment through them I learned that they set my account up to pay me after the event which would have been paying our company 105 YEARS later. YES 1.5 YEARS! Then because I elected to leave for not receive prompt service and payment. After speaking with them weeks before on payment terms they assured me they would move the payment date to 2 days after the client had made the payment. Now that I have elected to leave they refuse to credit our account and I had to go in and manually reimburse the client and bill them through Fareharbor the system we now use.

Hi Pamela,

Once again, I'm sorry for the inconvenience with the refund and that your disbursement timing was not updated. Unfortunately, I was able to adjust your payment timing for all bookings moving forward, but I am unable to push for any bookings made prior to the change. I did follow up with management and our engineering teams regarding our conversation and this is the feedback that I received.

I understand that this was the main deciding factor in your decision to move systems.

Please let me know if there is anything I can do to help in regards to this refund.

Good luck with everything.

Best,

*
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ZOZI Advance Support
*******@zozi.com
Ph: 1-866-745-ZOZI
Online Help Center

How did I do?

On Wed, Jun 15,2016 at 11:47 AM, Pamela Fleming <*******@sundaradestinations.com> wrote:
Thank you. Thats really silly as it was supposed to have already been changed to the 2 days from booking 2 weeks ago and that obviously was never done on your end or we would not be having this conversation. But this is the very reason I have elected to leave Zozi and will provide my feedback via social media on my experience with your organization. You dont stop servicing a client EVER, especially when they leave as they are your biggest ambassador for future clients and business. I will write to your executive team including Mr Sassani in which I am connect to through several social media sites and will share this experience and that you have been unwilling to send me our funds because of an error on your end.

I need a new password because the system will not let me login. I need this today so I can refund our client and book through Fareharbor.

Pamela

Yours in yoga,
Pamela Fleming
Chief Executive Officer
**************510
www.sundaradestinations.com
Yoga Retreat Design & Management

From:*
Sent: Wednesday, June 15,2016 11:38 AM
To: Pamela Fleming <*******@sundaradestinations.com>
Subject: Re: ZOZI Advance

Hi Pamela,

I apologize for the delayed response. We are not going to be able to push an early disbursement to you since you are no longer using our system. You will be able to refund the client and rebook them through your new system.

I'm sorry for the inconvenience.

Best,

*
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ZOZI Advance Support
*******@zozi.com
Ph: 1-866-745-ZOZI
Online Help Center

How did I do?

On Wed, Jun 15,2016 at 11:30 AM, Pamela Fleming <*******@sundaradestinations.com> wrote:
Hello,

I have never heard back from you on posting our $500 to our account vs me refunding the client and booking through fareharbor.

Please let me know when this is going to take place. You assured me 2 days yet its Tuesday and I spoke to you last week about this.

Pamela

Yours in yoga,
Pamela Fleming
Chief Executive Officer
**************510
www.sundaradestinations.com
Yoga Retreat Design & Management

From: *
Sent: Tuesday, June 7,2016 3:21 PM
To: Pamela Fleming <*******@sundaradestinations.com>
Subject: ZOZI Advance

Hi Pamela,

I hope this message finds you well! I just became your dedicated Customer Success Manager for ZOZI. However, when I took a look at your website I noticed that you are no longer using ZOZI Advance. I do need to ask you a couple of questions and go through the process on how to close out your account so you are not charged. Do you have a second to chat later this week?

Best,

*
----
ZOZI Advance Support
*******@zozi.com
Ph: 1-866-745-ZOZI
Online Help Center

How did I do?

Hi ZOZI Partner,
This morning we got a little excited and prematurely sent an email announcing the new ZOZI Advance dashboard - something I am very excited to share with you soon.
We still have a few more weeks of development work before the new dashboard is ready to dazzle you, so we appreciate your patience.
In the meantime check out the new dashboard overview for something to look forward to: https://advancesupport.zozi.com/hc/en-us/articles/*******

Excitedly yours,
*
Product Team
ZOZI Advance