Pamela B.

My recent experience with Kathy in Customer Service was top notch. My recent order for a T-Shirt had an issue. Although the printing on the shirt was totally fine, the sizing of the Women's American Apparel T-Shirt was a disaster. I generally wear a L/XL shirt and sized up to the 2XL based on reviews that the shirts ran small. Even the largest American Apparel Adult Women's size looked like a kids t-shirt. I called customer service and Kathy confirmed the sizing problems with the Women's American Apprarel T-Shirts. She assisted me with moving to a men's T-Shirt and setting up a new order with a credit for the original order. I also received expedited shipping at no charge as Kathy informed be my original order should not have taken as long as it did to be processed & shipped. Pleasantly surprised with the wonderful assistance from Kathy.