Pam D.

I recently ordered a power adaptor for my Canon camera to use to shoot the total eclipse on July 21. When I ordered it I was told I would receive it in 3 days. After three days and no adaptor, I started trying to track to see where it was. I entered the tracking # which stated that it had been delivered. I had been signed for by someone I did not know. I phone customer service and explained that we are leaving Thurs. For Oregon and really need the adaptor before we leave. B&H customer service sent me out a second adaptor (of course I had to pay again. Will be credited back when I receive the new adaptor. To my surprise I received the adaptor the next day, with more research I noted that the previously "delivered" adaptor was what was delivered. I should receive the replacement on Tues. Or Wed. So far they have been great. Will update when the other adaptor shows up.

I ordered a battery for my canon camera after the salesman assured me over and over that the battery I was ordering was an original Canon battery. Should have gone with my gut feeling. Recieved the battery in the amount of time stated. Placed the battery in my charger, it never would charge. I tried to put it into my camera. It was the wrong size even though the battery had the correct battery number on it. Call the customer service line to get a refund. At first the agent wanted to send me another battery which I promptly told him I wasn't interested in. I also let him know that when I was ordering the battery the agent I spoke to assured me several times that it was an original Canon battery. The agent I spoke with today stated no, they are replacement batteries (knock off). The only reason I gave a 2 star rating was, after I said I just wanted a return it was no problem. Says will get a refund in 2-5 days. If this doesn't happen to call back. If I don't get a refund I will change my review to a 1 star rating