Thumbnail of user palomam

Paloma M.

Contributor Level

Total Points
80

1 Review by Paloma

  • Forever21

11/18/16

Worst online customer service ever! I never received my parcel and I call customer service to know what do to, they send me a form and I full fill it and sent it. They sent me and email telling me the form was missing the total and that I needed to write it. I asked them where because that question was not on the form. Then they told me that my form was rejected. It turns out they sent me the wrong form! Then one of the customer representatives asked me to send her the form to her forever email, I did and she never replied. Then I called again and let them know that I found out they sent me the wrong form and they told me the form was already rejected twice and that it does not matter if they sent it wrong that there was nothing to do because of Forever 21 policy. I think it is so wrong that if the mistake was theirs I am the one that have to pay.

Service
Shipping
Returns

Paloma hasn’t received any votes.

Paloma hasn’t received any thanks yous.

Paloma doesn’t have any fans yet.

Paloma isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user norab19
3/6/24

I recently received a Jean jacket that was dirty and appeared to have been used. Receiving a used...

Thumbnail of user charliem411
2/24/24

So I ordered some leggings from them and I haven't gotten the leggings...for 6 months now, I've...