Paige M.

Worst experience EVER with a company. I purchased a $1600 computer for my fiance's birthday and within TWO DAYS, both the motherboard and processor went bad. The complementary keyboard was also broken upon arrival. I tried calling multiple times, was left on hold for nearly two hours without any response. Tried calling again another day, got through after an hour only to be told to leave a voicemail. I left a message and call back number multiple times without ANY response. When calling failed, I tried emailing their tech support. A week passed, no response. Sent them another email, same thing. I understand we are in a pandemic, but they could not even be bothered to send out a courtesy email saying they received my email and would respond when they had time. Completely unprofessional.

Ended up buying new parts and paid someone to replace them. $1600 turned into over $2000. Computer works great now that it was fixed, but I expected a WORKING COMPUTER for more than TWO DAYS. Save yourself the stress and take your money to another company.