I received some Sperry Top Siders in a size 11. They looked already worn and the shoes were too big when I tried them on. (I had on 1 shoe for maybe 3 minutes). I sent them back in the same box with a return label they same day I received them. I received an email telling me they were worn and would not refund (exchange) my money. "Sorry for the inconvenience". This is a VERY poor customer service practice. Either offer an exchange or send my money back - pretty simple request. NEVER AGAIN will I shop or do business with Peltz shoes. I should have read the other negative reviews that SO MANY others have posted. Life lesson