Developed in part with a grant from
the National Science Foundation

Member since May 2019

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 34

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star
1

1 Review by Pablo

WeddingWire

WeddingWire

5/14/19

I came across to weddingwire thanks to other vendors that work on the wedding industry. I have listings in Gigmasters and TheKnot and I have very good successful listings there.
I got into the WeddingWire free listing for a while. I got a booking with it. After that I started getting stupid calls and e-mails from customer service to upgrade my listing.
To make a long story short, WeddingWire have been the biggest customer service disappointment that I ever have. The customer service representative locked me into a photo booth listing and I thought that it was a DJ listing. My services cover both activities but I was interested on the DJ listing only. attempted to fix that but after a very aggressive customer service representative I agree on putting the add for Photo booth only.
After 5 month I didn't get the success that I was looking for. I decided to contact customer service in an attempt to change the listing to DJ.
To my surprise I got a bit NO. If you are on an specific listing you can't change.
Long story short: I appear on the first page, I'm not getting any hits and they are unable to reconsider changing my listing. I'm not asking for rocket science. I'm just asking them for a change. The people of TheKnot are willing to help, Gigmasters are very good at customer service. Weddingwire????? No,.. they are not. Sorry but I prefer to continue with TheKnot and Gigmasters! Good luck to you WeddinWire!

Tip for consumers: Review contract and make sure that they can change your listings on your please. Otherwise you will be locked for 1 year for nothing.

Service
Value
Quality

Pablo Has Earned 2 Votes

Pablo A.'s review of WeddingWire earned 2 Very Helpful votes

Pablo hasn’t received any thanks yous.

Pablo doesn’t have any fans yet.

Pablo isn’t following anybody yet.

Similar Reviewers on Sitejabber

mzzb
8/22/19

WW's only solution from customer service managers are "Sorry, I wish I could make it better" but...

rebeccab389
8/11/19

I am a small business owner who made the terrible decision to pay WeddingWire to be a...