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1 Review by Pablo

WeddingWire

WeddingWire

5/14/19

I came across to weddingwire thanks to other vendors that work on the wedding industry. I have listings in Gigmasters and TheKnot and I have very good successful listings there.
I got into the WeddingWire free listing for a while. I got a booking with it. After that I started getting stupid calls and e-mails from customer service to upgrade my listing.
To make a long story short, WeddingWire have been the biggest customer service disappointment that I ever have. The customer service representative locked me into a photo booth listing and I thought that it was a DJ listing. My services cover both activities but I was interested on the DJ listing only. attempted to fix that but after a very aggressive customer service representative I agree on putting the add for Photo booth only.
After 5 month I didn't get the success that I was looking for. I decided to contact customer service in an attempt to change the listing to DJ.
To my surprise I got a bit NO. If you are on an specific listing you can't change.
Long story short: I appear on the first page, I'm not getting any hits and they are unable to reconsider changing my listing. I'm not asking for rocket science. I'm just asking them for a change. The people of TheKnot are willing to help, Gigmasters are very good at customer service. Weddingwire????? No,.. they are not. Sorry but I prefer to continue with TheKnot and Gigmasters! Good luck to you WeddinWire!

Tip for consumers: Review contract and make sure that they can change your listings on your please. Otherwise you will be locked for 1 year for nothing.

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