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O W.

2
Level 2 Contributor
Idaho, United States

Contributor Level

Total Points
566

5 Reviews by O

3/21/21

Costco Travel is a total scam. When you contact Costco they are not affiliated with Costco Travel and they can not help you.

Issues are:

* If you try to call, the hold time is over an hour.
* They do not have an option for a call back.
* Emails to their customer care email bounce back with a message that the email will not be read.
* They charge 100% of the trip 60 days prior to departure.
*There is no online method to cancel.
* The Costco Travel website in the fine print states that you can call directly to Enterprise, etc. and they can cancel for you. Not true. Enterprise stated that the Costco Travel contract does not allow them to cancel a reservation.

We are trying to leave for a week's trip not booked through Costco Travel. Then I get an email that Costco Travel is going to charge $3,000. To my credit card for a May trip (it is now March) on Monday which I was surprised by. Thankfully I booked the May trip airfare directly with American Airlines, which took 2 seconds to cancel.

After using chat with Costco.com who is not claiming any control or communication with Costco Travel, holding forever, contacting Enterprise directly, reading all the fine print on Costco Travel, entering my Enterprise number directly into the Enterprise website which doesn't work. Trying to delete my credit card on file with CostcoTravel.com, etc. I am beyond frustrated.

Tip for consumers:
I am well traveled and book trips all this time. This experience is unacceptable.

11/4/19

I am currently in the process of waiting for management to call me back. I have a bill from the Post Master for $313.00 for a garment that was sent to me from ssense. The customer service person said if an item is over $800.00 the client receiving it MUST pay the customs bill. ( I sent the item back prior to receiving the bill). She said it may not have been explained at checkout and for that she did apologize.

I am livid.

12/20/17

I was purchasing tickets for New Years Eve at Prohibition in Vancouver BC and
Ended up purchasing tickets Prohibition Era New Years Eve party in Washington DC.

The information provided was sloppy and easily confused. I could only see the location when I printed the actual tickets. I contacted the organizer and Eventbrite via email immediately (within 5 minutes) with no response from either.

The only CLEAR issue is the NO REFUNDS in all caps.

Very disappointed. I am out over $200.00

8/16/17

I am familiar with the Freya brand and ordered a Freya swimsuit from this company. It was wonderful but the robe in a different brand did not fit well. They included a return packing label and the return was effortless. I will order again from this company.

85.2K Views
8/16/17

The wig I received is not even close to the one I ordered, it is not even a hairstyle. It is just a mess of plastic hair. The 'bangs' come to my chin. The chin length wig is below my shoulders in strange layers. Total waste of money. HUGE disappointment. Do not purchase from this company.

O Has Earned 6 Votes

O W.'s review of SSENSE earned 3 Very Helpful votes

O W.'s review of Eventbrite earned 2 Very Helpful votes

O W.'s review of WigSis earned a Very Helpful vote

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