I would not recommend this retailer to anyone. I ordered 3 PSB speakers, one arrived damaged (not to mention that shipping took over 3 weeks). All 3 speakers were missing the serial numbers (thus voiding any warranty from PSB) and all of the packaging showed signs of tampering. I inquired about returning them and they were going to charge me a 20% restocking fee and return shipping cost was on me.
I decided to keep them hoping to get a few good years out of them knowing full well that PSB was not going to cover anything should I have an issue down the road. I don't know what kind of shady things are occurring here but I would steer clear of this company. I'm not so sure I believe any of the reviews and ratings. Surely this has happened to someone else.
Before submitting my order, something told me not to hit the "enter" button. I should have ordered them from Crutchfield but I was trying to save myself some money. You know the saying, "you get what you pay for". Well, I'm paying the price alright. Do yourselves a favor and shop somewhere else.